As part of our Customer Service commitment, Mi Pueblo Products stands behind our products and we want you to be as happy with them. If for any reason you’re unsatisfied we encourage you to contact us at 562-801-3140 between the hours of 8:00am and 2:00pm PST or via email at firstname.lastname@example.org. We’re very sorry, but perishable food products cannot be returned. All items from our online store are sold on a non-returnable basis unless defective. Please check that all items received are what you have ordered. If you have received an INCORRECT item DO NOT OPEN IT. We will not accept any returns or provide refunds of items that have been opened, tampered with or not in their original condition.
We do our best to minimize product breakage in transit; however, our products can experience some breakage during shipping. If your food product arrived damaged or contaminated in any way, please contact us directly and we will do our best to resolve the issue. For damaged products that are not purchased directly from Mi Pueblo Products (e.g. local vendors, super markets, family-owned markets), please contact the store where original purchase was made. In most instances, you may be asked to provide your original sales receipt.
Please DO NOT return any food product without contacting us first for specific information regarding the return process.
Returns: For instances where product is defective, damaged or contaminated, you may contact us to request a return of your purchase within 14 days of receiving your shipment for a refund or exchange.
Refunds (if applicable): No refund given, exchange offered or correspondence will be entered into for:
Change of mind, Products that have been opened or tampered with or are not in their original condition. Once approved, your refund will be processed, and a credit will automatically be applied to your credit card or the original method of payment, within five (5) business days.
There is often some processing time before a refund is posted. If you’ve done this and you still have not received your refund yet, please contact us at email@example.com.
Products should only be shipped to us if you have been instructed to do so, by one of our team members. You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non-refundable. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you have any questions or concerns relating to refunds, please contact us immediately at 562-801-3140 or via email firstname.lastname@example.org.